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Car Year, Make, and Model:
Date of Service: Month/Day/Year
Problem Fixed:
I received a sincere welcome upon arrival: Strongly Agree Agree Do Not Agree N/A
My service consultant was friendly and helpful: Strongly Agree Agree Do Not Agree N/A
My appointment was scheduled promptly and to best suit my needs: Strongly Agree Agree Do Not Agree N/A
All needed services were clearly explained: Strongly Agree Agree Do Not Agree N/A
All needed services were clearly prioritized: Strongly Agree Agree Do Not Agree N/A
The cost of services was clearly explained: Strongly Agree Agree Do Not Agree N/A
My service consultant took the time to answer all of my questions: Strongly Agree Agree Do Not Agree N/A
My vehicle was ready when promised: Strongly Agree Agree Do Not Agree N/A
The total cost did not exceed the estimate: Strongly Agree Agree Do Not Agree N/A
The length of time it took to service my vehicle was satisfactory: Strongly Agree Agree Do Not Agree N/A
My vehicle was at least as clean as when I dropped it off: Strongly Agree Agree Do Not Agree N/A
My services and repairs were completed properly the first time: Strongly Agree Agree Do Not Agree N/A
How satisfied were you with your service experience? 10-Completely satisfied9876543210-Not at all satisfied
How satisfied are you with the value of the services you received? 10-Completely satisfied9876543210-Not at all satisfied
How likely are you to return to AutoTech for your future service needs? 10- Definitely98765- Neutral43210-Not at all likely
How likely are you to provide enthusiastic referrals to AutoTech?10- Definitely98765- Neutral43210-Not at all likely
Was there anything that we didn't do or that we should have done better?
What one thing could we do to increase your loyalty to us?
What do you like most about us?
If this was your first visit, please tell us how you found us:
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