Satisfaction Survey

Customer Satisfaction Survey

Please fill out the survey and click the SUBMIT button at the bottom of the page. Thank you for your business and your feedback.

Contact Information

Name (required)

Email (required)

Phone:

About Your Service

Car Year, Make, and Model:

Date of Service:
Month/Day/Year

Problem Fixed:

Scheduling and Drop Off

I received a sincere welcome upon arrival:
 Strongly Agree Agree Do Not Agree N/A

My service consultant was friendly and helpful:
 Strongly Agree Agree Do Not Agree N/A

My appointment was scheduled promptly and to best suit my needs:
 Strongly Agree Agree Do Not Agree N/A

Service and Repair Process

All needed services were clearly explained:
 Strongly Agree Agree Do Not Agree N/A

All needed services were clearly prioritized:
 Strongly Agree Agree Do Not Agree N/A

The cost of services was clearly explained:
 Strongly Agree Agree Do Not Agree N/A

My service consultant took the time to answer all of my questions:
 Strongly Agree Agree Do Not Agree N/A

Vehicle Pick Up

My vehicle was ready when promised:
 Strongly Agree Agree Do Not Agree N/A

The total cost did not exceed the estimate:
 Strongly Agree Agree Do Not Agree N/A

The length of time it took to service my vehicle was satisfactory:
 Strongly Agree Agree Do Not Agree N/A

My vehicle was at least as clean as when I dropped it off:
 Strongly Agree Agree Do Not Agree N/A

My services and repairs were completed properly the first time:
 Strongly Agree Agree Do Not Agree N/A

Overall Experience

How satisfied were you with your service experience?

How satisfied are you with the value of the services you received?

How likely are you to return to AutoTech for your future service needs?

How likely are you to provide enthusiastic referrals to AutoTech?

Was there anything that we didn't do or that we should have done better?

What one thing could we do to increase your loyalty to us?

What do you like most about us?

If this was your first visit, please tell us how you found us:

Additional Comments:


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